Refund Policy

Return and Refund Policy for creativepixelsagency.com

Effective Date: July 04, 2024

Thank you for shopping at Creative Pixels Agency. This document governs all returns and exchanges of Creative Pixels Agency (“creativepixelsagency.com”) (as defined below). If, for any reason, you are not entirely satisfied with your purchase, we invite you to carefully review our Return and Refund Policy. Creative Pixels Agency reserves the right to modify this Return and Refund Policy in whole or in part at any time at its sole direction.

Definitions

For the purposes of this Return and Refund Policy we establish the following definitions:

• “Services” means all services sold at creativepixelsagency.com.
• “Customer” means end user customers that purchase directly from Creative Pixels Agency.
• “Company” (referred to as either “the Company,” “We,” “Us,” or “Our” in this Agreement) refers to Creative Pixels Agency
• “Orders” refers to your requests to purchase a Services from us.
• “Website” refers to Creative Pixels Agency, accessible at creativepixelsagency.com.
• “You” refers to the individual using our Service, or the company or legal entity on whose behalf such an individual is using the Service, as applicable.

What’s Creative Pixels Agency Return and Refund Policy?

We offer refunds under the following circumstances:

• Service Quality: If the service delivered does not meet the specifications outlined in the service agreement or if there are significant deviations from the agreed-upon requirements.
• Non-Delivery: If we fail to deliver the services within the agreed-upon timeframe without reasonable cause or explanation.
• Cancellation: If you decide to cancel your order before any work has commenced or if we are unable to fulfill your order due to unforeseen circumstances.

Return & Refund Process

If your purchase is eligible for a Refund, please make sure that you follow the steps below to start the Refund process.

1. Notify us

   Please notify us as soon as possible before the process of Website Development starts to claim refund of a Services. You can notify us:

   • By email: creativepixelsagency@gmail.com
   • By phone number: 9429745877
   • Via a form on our website: https://creativepixelsagency.com/contact-us

   
   We will contact you via email if we have any questions or concerns regarding your Return & Refund request.

2. How to Request a Refund

   To request a refund, please contact our customer support team at creativepixelsagency@gmail.com or 9429745877. Your refund request must include the following details:

    1.) Your full name and contact information

    2.) Order number

    3.) Reason for requesting a refund

    4.) Any relevant supporting documentation or evidence

3. Refund Processing
   
   
   • Evaluation: Upon receiving your refund request, we will assess it based on the eligibility criteria mentioned above.
   • Notification: You will be notified of the approval or rejection of your refund request within 3 business days.
   • Refund Method: If your refund request is approved, the refund will be processed using the original method of payment. Please allow 3 business days for the refunded amount to reflect in your account.
     
     

     4. Refund Processing

• Evaluation: Upon receiving your refund request, we will assess it based on the eligibility criteria mentioned above.
• Notification: You will be notified of the approval or rejection of your refund request within 3 business days.
• Refund Method: If your refund request is approved, the refund will be processed using the original method of payment. Please allow 3 business days for the refunded amount to reflect in your account.
  
  

    5. Exceptions

• Customized Services: Refunds are generally not available for services that are customized or tailored specifically to your requirements unless there are significant quality issues.
• Third-Party Costs: Any expenses incurred for third-party services or resources purchased on your behalf are non-refundable.
  

To follow-up on the status of your return or for any other questions of inquiries, please contact us at:

• By email: creativepixelsagency@gmail.com
• By phone number: 9429745877